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FAQ

Payment and Delivery Information

1. Subscription

We offer subscription for service, which renews automatically at the end of each period (month, year, or otherwise, depending on the option selected by you at the time of purchase) until you cancel.

Payment will be charged to the payment method you submitted at the time of purchase at confirmation of purchase. You authorize us to charge the applicable fees to the payment method that you submit.

2. Accepted Payment Methods

Payment will be charged to the payment method you submitted at the time of purchase at confirmation of purchase. You authorize us to charge the applicable fees to the payment method that you submit.

Contract and its termination

The Terms are of indeterminate duration, however you may terminate them at any time by deleting your account. To do this, follow the instructions available in the Settings of our website or contact us via email.

Means of Payment accepted

We accept payments by card (Visa, Mastercard, American Express) and via PayPal.

Delivery Restrictions

We do not deliver our product / provide our service to nationals of the countries that are sanctioned by the United Nations, the European Union, and the Government of the United States of America.

Duty of Conformity

We are required by the legislation of the European Union to guarantee conformity of the product or service you purchased from us during the entire term of the contract between you and us in case of continuous supply of the service (e.g. auto-renewable subscription).

You are entitled to the following remedies if the duty of conformity is breached:

  • To have the product or service brought into conformity;
  • To receive a proportionate reduction in the price;
  • To terminate the contract.

Note that consumer protection laws in the country where you habitually reside may provide for a longer period during which our duty of conformity applies.

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Handling of Complaints

If you have any claim or complaint regarding our product or service, you can contact us via support@pdfguru.com.

We will consider your claim and attempt to find a satisfactory solution to it within up to 10 days.

In the event disputes in connection with our contract with you, the European Commission provides a platform, facilitating the independent and out-of-court settlement of online disputes between European Union consumers and professionals, accessible at the following address: https://ec.europa.eu/consumers/odr/

Right of Withdrawal

Exercise of the right of withdrawal

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us via email or otherwise of your decision to withdraw from this contract by an unequivocal statement. You may use the following Model withdrawal form,  but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you. We will make the reimbursement without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Model withdrawal form

You can exercise your right of withdrawal using the Model withdrawal form.

Please fill in relevant information, print it out, sign and send us a scan-copy via email.

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