Fill Out Optus Bereavement Form Online in 2025

Support for managing your account after a loss in 2025
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What is Optus Bereavement Form?

The Optus Bereavement Form is a crucial document designed to assist in managing Optus services following the death of an individual. This form allows a representative, such as an executor, next of kin, or someone with power of attorney, to either transfer or close the deceased person's accounts. By submitting this form, Optus can identify which services require cancellation or transfer, streamlining the process for family members during a challenging time. Proof of death is necessary to complete the form.

What is Optus Bereavement Care Form used for?

The Optus Bereavement Form helps manage services after the loss of a loved one. Here’s what it’s used for:

  • Cancelling Optus services.
  • Transferring services to a representative.
  • Providing information and proof of death for account management.
  • Returning Foxtel and Fetch equipment, like set-top boxes and remotes, if needed.

How to fill out Optus Bereavement Form?

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  1. 1

    Complete Part A with the deceased account holder's full name, date of birth, and address.

  2. 2

    Indicate your capacity as the representative (executor, trustee, next of kin).

  3. 3

    Specify your preferred contact method.

  4. 4

    List services to be cancelled or transferred.

  5. 5

    Provide 100 points of identification, such as a death certificate or driver's license.

  6. 6

    Confirm proof of death with a death certificate or doctor's medical certificate.

Who is required to fill out Optus Bereavement Care Form?

The Optus Bereavement Form is typically completed by the executor of the deceased's estate, the estate administrator, or the next of kin. These individuals manage the deceased person's accounts and services.

Optus uses the form to process the transfer or closure of services following the death of an account holder.

When is Optus Bereavement Form not required?

The Optus Bereavement Form isn't necessary if the deceased's account is handled directly by Optus, particularly when no services or accounts remain to transfer. If the estate of the deceased has already been settled and all required steps have been completed, you also don't need to fill out this form.

When is Optus Bereavement Form due?

The deadline for the Optus Bereavement Form is as soon as possible after the death of a loved one. It is important to complete and submit the form within a reasonable time frame. You can email it to BereavementCare@optus.com.au or send it by post to PO Box 888, North Ryde NSW 1670. A specialized team will reach out to you within 10 business days to assist with your request.

How to get a blank Optus Bereavement Form?

To get a blank Optus Bereavement Form, simply visit our website. We have the form pre-loaded in our editor, allowing you to fill it out directly. Remember, our platform helps with filling and downloading, but it does not support filing forms.

How to sign Optus Bereavement Form?

To sign the Optus Bereavement Form, you must provide a handwritten signature, as official guidelines do not recognize electronic or digital signatures for this form. While PDF Guru allows you to fill out and download the form, remember to sign it by hand after downloading. Always check for the latest updates on signing requirements to ensure your submission is valid.

Where to file Optus Bereavement Form?

To submit the Optus Bereavement Form, you can send it by mail to the Bereavement Care department. Ensure you check the address on the Optus website for accuracy.

Alternatively, you can email the completed form to BereavementCare@optus.com.au. If you need further help, visiting your nearest Optus store is another option.

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Frequently asked questions

  • What documents do I need to provide as proof of death?

    You will need one of the following documents to confirm the death: a death certificate, a doctor's medical certificate, a grant of probate, or letters of administration.

  • Do I need to complete a credit check if I’m transferring services?

    Yes, if you’re transferring services, Optus will need to complete a credit check. You must provide 100 points of identification as mentioned earlier.

  • What if I’m not the account holder but need to make changes?

    If you’re not the account holder but need to make changes due to a family member’s passing, you can provide a statutory declaration confirming your authority to act or a letter confirming your role as executor, administrator, or trustee of the estate.

  • Can I use a funeral bill as proof of death?

    Yes, a funeral bill can be used as proof of death. Other acceptable documents include a death notice or obituary.

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