REFUND POLICY

We provide refunds in accordance with applicable law. In addition, we may offer refunds in other circumstances, as described in this Policy.

1. REFUND RULES

If you believe you are entitled to a refund, have experienced difficulties with our Service, or have any concerns regarding your purchase, please contact our Support Team at support@pdfguru.com.

We review refund requests on a case-by-case basis, taking into account the individual circumstances of each request. In addition to refunds required by applicable law, we may, at our discretion, provide full or partial refunds even where a refund is not otherwise legally required.

To help us review your request, please contact us using the email address associated with your registered account and provide a brief description of your concern. If you are unable to access that email address, please let us know and provide other relevant purchase details, such as the approximate payment date, amount, or last four digits of the payment card, to help us identify your account and locate the transaction. You may also submit supporting materials, including screenshots or screen recordings, if available. We will review your request and notify you of the outcome by email.

2. GENERAL REFUND RULES

Nothing in this Policy limits your rights to refunds or other remedies under applicable law. Any refunds offered beyond applicable legal requirements are considered individually and do not guarantee a refund in other cases.

Where a refund is issued, we will generally return the funds using the original payment method. If this is not possible, we may arrange an alternative refund method with you, where permitted by applicable law. The time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider, without affecting any refund deadlines required by applicable law.

Depending on the circumstances of the refund, your subscription or access to the paid features associated with the refunded purchase may be adjusted or terminated. We will inform you of any relevant changes.

Note for the EU residents

If you are an EU user, you have a period of 14 days to withdraw from a contract, without giving any reason, and without incurring any costs.

Subject to the above clause, to exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by email. You may use the model withdrawal form provided in Annex I(B) to Directive 2011/83/EU, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Please ensure that your communication includes the same email address used for your account or purchase, so we can identify you as a user and process your request.

Model Withdrawal Form

To:

Lopofist Limited

26 Stavrou Street, Strovolos 2035, Nicosia, Cyprus

support@pdfguru.com

Withdrawal request

I hereby give notice that I withdraw from my contract for the provision of the following service:

Ordered on:

Name of consumer:

Email address used to register the account:

Address of consumer:

Signature

Date:

If you withdraw from this contract, we shall reimburse you for all payments received from you. We will make the reimbursement without undue delay, and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction.

If you have been presented with, and you have provided your prior express consent to begin the performance during the right of withdrawal period and acknowledgement that you will lose your right of withdrawal, then, unless the Service is defective, you will not be eligible to a refund in relation to digital content and will only be eligible to a proportional refund in relation to digital service. If this provision applies, we will provide you with a copy of the confirmation of your prior express consent and acknowledgement on a durable medium.

Effective as of: 22 October 2026