It's normal to worry about the safety of online tools, especially when you use them to work with documents that contain personal, commercial, or other types of sensitive information. Given the risks of data breaches, ensuring that the platform you use is reliable is a must.
At PDF Guru, we understand these concerns and are dedicated to keeping your files secure. This article will provide detailed insights into the main question: Is PDF Guru safe? Before diving into the specifics, let's take a brief look at what PDF Guru is.
What is PDF Guru?
PDF Guru is an online platform for comprehensive document management. Some of its main tools include:
PDF Editor to work with images, text, and other elements in your documents.
PDF Converter to change files to and from various formats.
PDF Combiner to merge PDF files safely into a single one.
PDF Compressor to reduce document size.
PDF Password Protection and more.
One of the advantages of such PDF tools is their compatibility with various devices and operating systems — you can use them on Apple, Android, Linux, Windows, Mac OS X, etc. No setup is needed. Our web application is helpful for anyone who deals with documents, regardless of how often.
What happens to your file when using PDF Guru?
We ensure the safety of your documents at every stage when using our platform. From upload to signup, payment, download, and file storage, no one, not even our team, can access your files or personal data. You can confidently upload and convert even confidential files, knowing that your information remains private and secure throughout the entire process.
What security measures does PDF Guru implement?
PDF Guru adheres to GDPR (General Data Protection Regulation), a crucial law on data protection and privacy in the European Union and the European Economic Area. This ensures the highest standards for the protection and privacy of your personal data. It also means your data is only used with your permission, and you are always informed about how it will be handled. Let’s dive into other security measures that make our product a safe PDF editor.
SSL Certificate
This technology enables end-to-end encryption, ensuring your PDF files are secure throughout the process. When you upload a file, it stays encrypted from the point of upload until it is processed and returned. This encryption also protects the communication between your computer and our servers, making it unreadable to any potential interceptors.
Server-Side Encryption
This means that even if someone gains unauthorized access to the storage, they won't be able to read your data because a secret code protects it. Together with the SSL Certificate, Server-Side Encryption ensures strong protection for user data.
Advanced Encryption Standard
This method secures data by converting it into a secret code only authorized parties can decode. AES works with various types of information, such as computer files, online messages, bank data, etc. Despite its robust security features, AES remains fast and efficient, making it ideal for use in both hardware and software applications.
PDF Guru is confirmed as safe by Google
Have you heard of Google Safe Browsing? If not, it’s a Google service that warns users about dangerous websites and downloads. It keeps updated lists of unsafe sites, including those with malware, phishing, and social engineering attacks. Users can choose between Standard protection (default) or Enhanced protection. The enhanced option offers real-time threat checks, thorough scans of suspicious downloads, and improved security across Google services when signed in.
You can verify PDF Guru’s safety through Safe Browsing site status. We strongly recommend doing the same with other websites you use, especially the ones where you provide personal information like email, phone number, credit card information, etc.
How customer support handles your requests
PDF Guru’s support experts are there for you 24/7, even on holidays and weekends. Here are some insights to help you get to know us better:
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- Last month alone, we handled 53,289 text requests and 916 calls. As the user base grows, so does our support team to meet the demand.
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- We collect user feedback to turn it into meaningful product improvements.
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- Most of our customer requests involve product questions and technical support.
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- We offer automatic subscription cancellation via chatbot to make the process easier. For a more personalized approach, we provide human customer support for technical assistance and product questions through email and phone calls, ensuring our users get real help. This sets us apart from companies that rely solely on chatbots.
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- We've already earned a 4.1 rating on Trustpilot despite being a fairly young company. That says it all.
As a young and dynamic product, we take pride in our milestones, such as enhancing our website, growing our user community, and expanding our features. We know there's still a lot to do, but we're dedicated to working hard every day to improve for you.
So, what is PDF Guru? The answer is, a safe PDF converter, a safe PDF combiner — essentially, a safe solution for any PDF need you have. With our platform, you can manage all your documents securely and efficiently.
