IMPORTANT PRIVACY INFORMATION
In order to use our Service, we will ask you to create an account by providing your email.
When you access our website we automatically collect from your device cookies, language settings, time zone, type and model of a device, device settings, operating system, Internet service provider, mobile carrier, hardware ID, other unique identifiers (such as IDFA and AAID) and information about your interactions with the website. We need this data to provide our services, analyze how our customers use the website and measure ads.
For providing services, improving the website and serving ads, we use third party solutions. As a result, we may process data using solutions developed by Amplitude, Firebase, Google, Hotjar, PayPal, Solid. Therefore, some of the data is stored and processed on the servers of such third parties. This enables us to (1) provide certain services; (2) analyze different interactions (how often users make purchases, what products our users viewed); (3) serve and measure ads (and show them only to a particular group of users, for example, only to those, who have made a purchase).
Please read our Privacy Policy below to know more about what we do with data (Section 3), what data privacy rights are available to you (Section 6) and who will be the data controller (Section 1). If any questions will remain unanswered, please contact us at support@pdfguru.com.
This Privacy Policy explains what personal data is collected when you use the website located at: pdfguru.com (the “Website”), the services and products provided through it (together with the Website, the “Service”), how such personal data will be processed.
BY USING THE SERVICE, YOU PROMISE US THAT (I) YOU HAVE READ, UNDERSTAND AND AGREE TO THIS PRIVACY POLICY, AND (II) YOU ARE OVER 16 YEARS OF AGE (OR HAVE HAD YOUR PARENT OR GUARDIAN READ AND AGREE TO THIS PRIVACY POLICY FOR YOU). If you do not agree, or are unable to make this promise, you must not use the Service. In such case, you must (a) contact us and request deletion of your data; (b) leave the Website and not access or use it; and (c) cancel any active subscriptions or trials.
Any translation from English version is provided for your convenience only. In the event of any difference in meaning or interpretation between the English language version of this Privacy Policy available at pdfguru.com, and any translation, the English language version will prevail. The original English text shall be the sole legally binding version.
“GDPR” means the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
“EEA” includes all current member states to the European Union and the European Free Trade Association. For the purpose of this policy EEA shall include the United Kingdom of Great Britain and Northern Ireland.
“Process”, in respect of personal data, includes to collect, store, and disclose to others.
We collect data you give us voluntarily (for example, email address). We also collect data automatically (for example, cookies and technical information about your device).
2.2. Data we collect automatically:
Some of the information we and our third-party partners collect automatically is captured using cookies, which are text files containing small amounts of information that are downloaded on your device or related technologies, such as web beacons, local shared objects, and tracking pixels, to collect and/or store information. To learn more please refer to our Cookie Policy.
We process your personal data:
3.1. To provide our Service
This includes enabling you to use certain functions of the Service, use of the Service in a seamless manner and preventing or addressing Service errors or technical issues. As a result of such processing, we will use your email, for example, to create your account, or store the content you upload to the Service.
3.2. To provide you with customer support
We process your personal data to respond to your requests for technical support, Service information or to any other communication you initiate. For this purpose, we may send you, for example, notifications or emails about the performance of our Service, security, payment transactions, notices regarding our Terms and Conditions of Use or this Privacy Policy.
3.3. To communicate with you regarding your use of our Service
We communicate with you, for example, by emails. These may include for example, emails with information about the Service. To opt out of receiving emails, you need to follow the instructions in the footer of the emails.
We use Zendesk ticketing system to handle customer inquiries. When you send us inquiries via contact form or via email, we will store the details provided by you via Zendesk ticketing system, which enables us to track, prioritize and quickly solve your requests. To learn more, please visit this Privacy Policy.
We use ZeroBounce, which is an email verification service provider that helps us validate, check and verify emails instantly. ZeroBounce allows us to improve our email deliverability and open rates by removing invalid, spammy and inactive addresses from our lists. Zerobounce stores email validation results up to 30 days, and then deletes them automatically.
3.4. To research and analyze your use of the Service
This helps us to better understand our business, analyze our operations, maintain, improve, innovate, plan, design, and develop the Service and our new products. We also use such data for statistical analysis purposes, to test and improve our offers. This enables us to better understand what categories of users use our Services. As a consequence, we often decide how to improve the Service based on the results obtained from this processing.
We use Facebook Analytics, which is a service provided by Facebook that allows us to use different analytical tools. On Facebook Analytics we get, in particular, aggregated demographics and insights on how many people visit our Website, how often users make purchases, and other interactions. Lean more about Facebook’s approach to data from its Privacy Policy
Amplitude is an analytics service provided by Amplitude Inc. We use this tool to understand how customers use our Service. Amplitude collects various technical information, in particular, time zone, type of device (phone, tablet or laptop), unique identifiers (including advertising identifiers). Amplitude also allows us to track various interactions that occur in our Website. As a result, Amplitude helps us to decide what features we should focus on. Amplitude provides more information on how they process data in its Privacy Policy.
We also use Firebase Analytics, which is an analytics service provided by Google. In order to understand Google's use of data, consult Google's partner policy. Firebase Privacy information. Google's Privacy Policy.
We also use Hotjar, a behavior analytics tool that analyses Service use, providing feedback through tools such as heatmaps, session recordings, and surveys. Hotjar's Privacy Policy.
3.5. To send you marketing communications
We process your personal data for our marketing campaigns. As a result, you will receive information about our products, such as, for example, special offers or new features and products available on the Website. If you do not want to receive marketing emails from us, you can unsubscribe following instructions in the footer of the marketing emails.
To send you marketing communications, we use Customer.io, a cross-channel marketing platform that allows us to send you in-app messages, push notifications and emails. Customer.io Privacy Policy.
3.6. To personalize our ads
We and our partners use your personal data to tailor ads and possibly even show them to you at the relevant time. For example, if you visited our Website, you might see ads of our products in your Facebook’s feed.
To learn even more about how to affect advertising choices on various devices, please look at the information available here.
In addition, you may get useful information and opt out of some interest-based advertising, by visiting the following links:
Browsers: It is also may be possible to stop your browser from accepting cookies altogether by changing your browser’s cookie settings. You can usually find these settings in the “options” or “preferences” menu of your browser. The following links may be helpful, or you can use the “Help” option in your browser.
Google allows its users to opt out of Google's personalized ads and to prevent their data from being used by Google Analytics.
We value your right to influence the ads that you see, thus we are letting you know what service providers we use for this purpose and how some of them allow you to control your ad preferences.
Google Ads is an ad delivery service provided by Google that can deliver ads to users. In particular, Google allows us to tailor the ads in a way that they will appear, for example, only to users that have conducted certain actions with our Website (for example, show our ads to users who have made a purchase). Some other examples of events that may be used for tailoring ads include, in particular, visiting our Website. Google allows its users to opt out of Google’s personalized ads and to prevent their data from being used by Google Analytics.
We use Microsoft Advertising to promote our Services. You may find more info on how we do it in Microsoft Advertising privacy policy.
3.7. To process your payments
We provide paid products and/or services within the Service. For this purpose, we use third-party services for payment processing (for example, payment processors). As a result of this processing, you will be able to make a payment and we will be notified that the payment has been made.
We will not store or collect your payment card details ourselves. This information will be provided directly to our third-party payment processors.
To enable the purchase and to process your payments we use PayPal (Privacy Statement) and Solid (Privacy Policy), payment processing providers.
3.8. To enforce our Terms and Conditions of Use and to prevent and combat fraud
We use personal data to enforce our agreements and contractual commitments, to detect, prevent, and combat fraud. As a result of such processing, we may share your information with others, including law enforcement agencies (in particular, if a dispute arises in connection with our Terms and Conditions of Use).
3.9. To comply with legal obligations
We may process, use, or share your data when the law requires it, in particular, if a law enforcement agency requests your data by available legal means.
In this section, we are letting you know what legal basis we use for each particular purpose of processing. For more information on a particular purpose, please refer to Section 3. This section applies only to EEA-based users.
We process your personal data under the following legal bases:
4.1. to perform our contract with you;
Under this legal basis we:
4.2. to pursue our legitimate interests;
We rely on legitimate interests:
to communicate with you regarding your use of our Service
This includes, for example, sending you email to notify you that we have released a new product or reminding to finish a purchase. The legitimate interest we rely on for this purpose is our interest to encourage you to use our Service more often.
to research and analyze your use of the Service
Our legitimate interest for this purpose is our interest in improving our Service so that we understand users’ preferences and are able to provide you with a better experience (for example, to make the use of the Website easier and more enjoyable, or to introduce and test new features).
to send you marketing communications
The legitimate interest we rely on for this processing is our interest to promote our Service, including new products and special offers, in a measured and appropriate way.
to personalize our ads
The legitimate interest we rely on for this processing is our interest to promote our Service in a reasonably targeted way.
to enforce our Terms and Conditions of Use and to prevent and combat fraud
Our legitimate interests for this purpose are enforcing our legal rights, preventing and addressing fraud and unauthorised use of the Service, non-compliance with our Terms and Conditions of Use.
to investigate and respond to any comments or complaints that you may send us.
In case of merger or acquisition of our business and/or all or any portion of the assets, your information will likely be disclosed to the prospective purchaser, our advisers and any other prospective purchaser's advisers and will be one of the assets that is transferred to a new owner; and
in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of information in connection with government agency requests, legal process or litigation).
Where we process your information based on legitimate interests, you can object to this processing in certain circumstances. In such cases, we will cease processing information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. To exercise your right to object, please see Section 6 of this Privacy Policy.
4.3. to comply with legal obligations, including, but not limited to, responding to requests by government or law enforcement authorities conducting an investigation.
We share information with third parties that help us operate, provide, improve, integrate, customize, support, and market our Service. We may share some sets of personal data, in particular, for purposes and with parties indicated in Section 3, of this Privacy Policy. The types of third parties we share information with include, in particular:
5.1. Service providers
We share personal data with third parties that we hire to provide services or perform business functions on our behalf, based on our instructions. We may share your personal information with the following types of service providers:
cloud storage providers
data analytics providers (Facebook, Firebase, Appsflyer, Amplitude)
measurement partners
communication service providers
marketing partners (in particular, social media networks, marketing agencies, email delivery services; Facebook, Google, TikTok)
payment service providers (PayPal, Solid)
5.2. Law enforcement agencies and other public authorities
We may use and disclose personal data to enforce our Terms and Conditions of Use, to protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others, and to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, or in other cases provided for by law.
5.3. Third Parties as part of merger and acquisition
As we develop our business, we may buy or sell assets or business offerings. Customers’ information is generally one of the transferred business assets in these types of transactions. We may also share such information with any affiliated entity (e.g. parent company or subsidiary) and may transfer such information in the course of a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
5.4. Affiliates
We may share your personal information with our partner organizations that are part of our corporate group – these are companies that are owned by, own, or are jointly-owned with us. These partner organizations will use the information in ways that align with this Privacy Policy.
To be in control of your personal data, you have the following rights:
Accessing / reviewing / updating / correcting your personal data. You may review, edit, or change the personal data that you had previously provided on the Website.
Deleting your personal data. You can request erasure of your personal data as permitted by law.
When you request deletion of your personal data, we will use reasonable efforts to honor your request. In some cases, we may be legally required to keep some of the data for a certain time; in such event, we will fulfill your request after we have complied with our obligations.
Objecting to or restricting the use of your personal data. You can ask us to stop using all or some of your personal data or limit our use thereof.
To exercise any of your privacy rights, please send a request to support@pdfguru.com
We do not knowingly process personal data from persons under 18 years of age. If you learn that anyone younger than 18 has provided us with personal data, please contact us.
We may transfer personal data to countries other than the country in which the data was originally collected in order to provide the Service set forth in the Terms and Conditions of Use, and for purposes indicated in this Privacy Policy. If these countries do not have the same data protection laws as the country in which you initially provided the information, we deploy special safeguards.
In particular, if we transfer personal data originating from the EEA to countries with not adequate level of data protection, we use one of the following legal bases: (i) Standard Contractual Clauses approved by the European Commission (details available here), or (ii) the European Commission adequacy decisions about certain countries (details available here).
If you reside in a state that has enacted consumer privacy laws, this section applies to you. This U.S. States Privacy Notice (“Notice”) supplements our Privacy Policy and provides disclosures required by laws in states such as California, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, and Virginia.
This Notice is designed to supplement our Privacy Policy to ensure compliance with state-specific laws and applies to the collection, use, and sharing of your Personal Information through our websites, mobile applications, and other online or offline services (collectively, the “Services”).
For California residents, this also serves as our California Notice at Collection.
The definition of “Personal Information” may vary by state law. Generally, it refers to information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
The table below outlines the categories of Personal Information we collect, along with purposes of such collection For more details, refer to other sections of our Privacy Policy.
| Category | Examples of Personal Information in this Category | Purpose of collection |
|---|---|---|
| Identifiers | Name, email address | • To provide and maintain our Services, including account creation, authentication, and access management • To serve and measure ads • To communicate with users, including customer support, service updates, and promotional offers |
| Sensitive Information | When we process sensitive personal information (as defined by State Privacy Laws), such as account log-in credentials or credentials allowing access to an account, we do so only for legally permitted purposes and do not use such data to infer characteristics about you. | • To provide and maintain our Services, including account creation, authentication, and access management • To secure your account. |
| Commercial Information | • Purchase history • Content provided during your use of the Service • Any information you may share during conversations with our support agents, including your feedback, complaints etc. | • To provide and maintain our Services, including account creation, authentication, and access management • To improve user experience through personalized content, recommendations, and service customization • To serve and measure ads • To process payments, subscriptions, and transactions • To conduct analytics and research for product development and service enhancements |
| Geolocation | Internet protocol (IP) address, country and/or region | • To provide and maintain our Services, including account creation, authentication, and access management • To improve user experience through personalized content, recommendations, and service customization |
| Internet or other electronic network activity information | Information regarding a consumer's interaction with an internet website application, or advertisement; Usage Data. | • To improve user experience through personalized content, recommendations, and service customization • To serve and measure ads • To process payments, subscriptions, and transactions • To conduct analytics and research for product development and service enhancements |
| Inferences drawn from any of the above information categories | We may collect data and make inferences based on that data, but the inferences are not used to infer specific characteristics about you other than what features you use more or less. | • To improve user experience through personalized content, recommendations, and service customization |
For additional details on the purposes of processing and third parties with whom data is shared for each specific purpose, please refer to Section 3 of this Privacy Policy.
We may also process de-identified data, ensuring it cannot reasonably be linked back to you. We commit to maintaining and using de-identified data responsibly and will not attempt to re-identify such data unless required to validate our de-identification measures.
Certain state privacy laws, such as those in California require us to disclose the categories of Personal Information that we have shared with third parties for business purposes over the past 12 months. During this period, we have disclosed all categories of Personal Information outlined in the "Сategories of Personal Information We Collect" section for business purposes. For example, we may share IP addresses and device identifiers with service providers that assist us with crash monitoring and reporting.
Some U.S. states grant residents the right to opt out of sharing their Personal Information with third parties in exchange for valuable consideration (which may be classified as a "sale" or "share" under state privacy laws, even if no monetary transaction occurs). If you reside in one of these states and would like to limit the disclosure of your Personal Information to third parties for advertising or marketing purposes, please refer to the section 9.4. below.
For details regarding the categories of third parties with whom we share Personal Information please refer to Section 3 and Section 5 of this Privacy Policy.
Certain U.S. state privacy laws grant residents specific rights regarding their personal information. If you reside in a state with such laws, you may have the following rights:
| Your Right | Description |
|---|---|
| Right to Know | You may be entitled to receive information regarding the categories of Personal Information we collected, the sources from which we collected Personal Information, the purposes for which we collected and shared Personal Information, the categories of Personal Information that we sold and the categories of third parties to whom the Personal Information was sold, and the categories of Personal Information that we disclosed for a business purpose in the 12 months preceding your request. |
| Right to Access | You have the right to request access to the specific pieces of personal information we have collected about you in the 12 months preceding your request. |
| Right to Delete | You have the right to request that we delete the personal information we have collected from you. We will use commercially reasonable efforts to fulfil your request, subject to applicable laws. However, we may be required to retain certain information for legitimate business purposes or as required by law. |
| Right to Correct | You have the right to request that we correct inaccurate personal information we maintain about you. |
| Right to Opt-Out of Sales, Sharing, and Targeted Advertising | You may have the right to opt out of certain uses of your personal information, including: The “sale” or “sharing” of your personal information as defined under state privacy laws. The use of your personal information for targeted advertising. |
| Right to Data Portability | You can request a copy of your personal data in a structured, portable format. |
| Right to Non-Discrimination | You have the right to exercise your privacy rights without fear of discrimination. |
| Right to Withdraw Consent | Where applicable, you have the right to withdraw your consent for data collection and sharing. |
| Right to Limit the Use of Sensitive Personal Information | Certain states provide the right to restrict how businesses use sensitive personal information. In order to opt-out, please contact us at support@pdfguru.com with the subject line “Limit the Use of Sensitive Personal Information”. We will process such requests in accordance with applicable laws. |
To exercise any of these rights, submit a request to or customer support team via email:
Verification
To ensure that we properly handle the requests you make regarding your rights, we are required to verify those requests. Depending on the type of request, this may include your email, date of subscription purchase, date of last activity, date of account creation or some other Service use data that will reasonably identify you as an owner of the account. We may also ask you for additional proof of identity, if necessary.
If we deny your request, you may have the right to appeal our decision. To do so, please contact us and explain your concerns. If you are dissatisfied with the result of the appeal, you may escalate the matter by contacting the Attorney General’s office in your state of residence.
If you are an authorized agent acting on behalf of a consumer, you may submit an opt-out, access, deletion, or correction request by contacting us. If you are making a request on behalf of a California resident, you may be required to submit proof of authorization, such as:
We retain the categories of personal information listed above as reasonably necessary to fulfill the purposes outlined in this notice, unless a longer retention period is required or permitted by law. In many situations, we must retain all, or a portion, of your personal information to comply with legal obligations, resolve disputes, enforce our agreements, protect against fraudulent, deceptive, or illegal activity, or for another one of our business purposes.
Privacy laws in some U.S. states broadly define the term "sale" to include sharing of information via cookies, pixels, and similar tracking technologies for certain targeted advertising activities. We do not sell Personal Information for monetary compensation. However, when you visit our websites, we and our advertising partners may collect device data and behavioural insights through tracking technologies, which could be interpreted as a “sale” or “sharing” under state laws, even if no money is exchanged.
We do not knowingly engage in sales, sharing, or targeted advertising using the personal information of individuals under 18.
More information about our data-sharing practices is available in the table below.
| Category of Personal Information Disclosed | Category of Third-Party Recipient |
|---|---|
| Identifiers (such as pseudonymous cookie IDs, IP address, or, if you have an account, a hashed version of your email address) | Advertising networks Social networks |
| Internet or other electronic network activity information (such as links you click or pages you visit on our website or your interactions with the Service) | Advertising networks Social networks |
| Commercial information (such as whether you bought a subscription) | Advertising networks Social networks |
You may opt out of sales, sharing, or targeted advertising by contacting us at support@pdfguru.com.
Your opt-out settings apply per device and browser. If you switch devices, clear cookies, or use a different browser, you may need to reapply your opt-out settings.
We will store your personal data for as long as it is reasonably necessary for achieving the purposes set forth in this Privacy Policy, (including providing the Service to you, complying with our legal obligations, and enforcing Terms of Use and our other agreements). For instance, in order to prevent abuse with trials, introductory offers or discounts, we may retain information about the fact of accepting them until they are available in the Service.
Please note that personal information may be retained for longer if it becomes the subject of a legal claim or is somehow relevant for litigation or other proceedings.
You may contact us at any time for details regarding this Privacy Policy and its previous versions. For any questions concerning your account or your personal data please contact us at support@pdfguru.com.
Effective as of: Apr 2025
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